Terms and Conditions - Sixprint - Fine Art and Photographic Print Specialists

1. General Terms

1.1 By placing an order with Sixprint, you agree to be bound by these Terms and Conditions.

1.2 We reserve the right to update or change these terms without prior notice. Your continued use of our services implies acceptance of the latest terms.

1.3 We reserve the right to decline any order for legitimate business reasons, including but not limited to:

Content that conflicts with our brand values or business standards
Inappropriate, offensive, or potentially illegal material
Customer behaviour that is abusive, threatening, or unprofessional
Orders that fall outside our technical capabilities or quality standards

Decisions will be made fairly and consistently across all customers.

1.4 As a professional printing service, we maintain standards for:

Print-ready file specifications (detailed in our technical requirements)
Content appropriateness for our business
Professional customer communications

Orders not meeting these standards may be declined or require correction before proceeding.

1.5 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

2. Ordering and Turnaround Times

2.1 Orders are processed once full payment is received and artwork has been reviewed and approved. Customers typically receive confirmation within two working days after artwork approval. Payment does not guarantee acceptance of an order.

2.2 Turnaround times begin from the date payment is received and artwork is approved. Product-specific turnaround times listed on our website form part of your contract with us and are considered agreed upon when placing an order.

2.3 Rush services are available for most products at an additional cost. If you require an order sooner than the advertised turnaround, please contact us. Rush orders typically arrive within 2–3 days from approval.

2.4 Orders must leave sufficient time for optional proof cards to be printed, dispatched, and reviewed. Ordering late and requesting a proof does not qualify as having allowed adequate time.

3. Proofs, Artwork, and File Setup

3.1 It is the customer's responsibility to provide correctly prepared, print-ready files that meet our technical specifications (available on request). We do not check for spelling, grammar, content accuracy, or design errors unless we agree to do so.

3.2 If files are missing bleed, are the wrong size, or use unsuitable colour profiles, we will notify you. We can correct these issues for a fee or you may resupply corrected files.

3.3 To ensure optimal print quality, we may make minor technical adjustments to artwork (such as repositioning elements for proper alignment, adjusting bleed areas, or correcting print registration issues). These corrections are made to professional printing standards and are necessary for successful production.

If you specifically request that artwork be printed exactly as supplied, even where this may compromise print quality or result in production issues, you must state this clearly at the time of ordering. In such cases, we reserve the right to:

Decline the order if the artwork cannot achieve acceptable print standards, or
Proceed with printing as requested, but no refund, reprint, or compensation will be offered for any resulting print quality issues, misalignment, or production defects

By proceeding with an order, you acknowledge that print-ready artwork meeting our technical specifications is your responsibility, and that any corrections we make are intended to improve the final result.

3.4 Proof cards are recommended for colour accuracy and layout checks. If a proof is not ordered, we cannot be held responsible for perceived colour discrepancies.

3.5 Artwork files created by Sixprint remain our intellectual property. Payment for setup covers our time and storage—not ownership. We do not supply editable or print-ready files unless agreed. Files we set up may not be printed elsewhere without our consent.

3.6 Setup files are stored indefinitely. In the rare event of data loss, we will recreate them free of charge.

3.7 Our liability is strictly limited to the value of the order placed. We are not liable for consequential loss, indirect damages, or compensation beyond the order's value.

4. Delivery and Risk

4.1 Orders are delivered to the address supplied via WeTransfer, our uploader, or during checkout. Customers are responsible for providing accurate details.

4.2 If a parcel is lost or delayed due to incorrect information supplied by the customer, we are not liable. Any rerouting or redelivery costs are the customer's responsibility.

4.3 If we dispatch to an incorrect address due to our error, we will resolve this at our cost, including reprints where necessary.

4.4 Sixprint does not currently offer international shipping. Orders delivered within the UK are subject to VAT regardless of the customer's location.

4.5 While we strive to keep product listings and prices accurate, we reserve the right to correct any errors in pricing or descriptions. If an error is discovered, you will be notified and given the option to cancel or proceed.

5. Damages and Returns

5.1 Damaged goods must be reported with photographic evidence within 24 hours of delivery.

5.2 In some cases, we may request the return of damaged items using the original packaging. We will arrange collection and send replacements once received. Couriers typically require original packaging to process claims.

5.3 Reprints will only be issued in the case of production errors (e.g. incorrect stock, print quality). Errors due to incorrect artwork (e.g. spelling or layout issues) without a proof are not eligible.

6. Cancellations and Refunds

6.1 Orders cannot be cancelled or refunded once production has begun. If setup or artwork time has already been invested, the cost is chargeable.

6.2 No refunds or reprints will be provided where:

Print quality issues result from customer-supplied artwork that did not meet our technical specifications
The customer specifically requested printing without our recommended technical corrections
Issues arise from ignoring our professional advice regarding file preparation or print requirements

6.3 As our products are custom-made to your specifications, the standard 14-day cancellation period under Consumer Contracts Regulations does not apply once production has commenced. By placing an order and accepting these terms and conditions, you acknowledge that:

Custom printing work begins immediately upon artwork approval and payment
Once production commences, cancellation rights are waived as goods are being made specifically for you
You have reviewed and approved all artwork, specifications, and delivery requirements before production begins

Orders may only be cancelled without charge before artwork approval and production commencement.

6.4 Refunds or reprints will not be provided for colour variations that fall within industry-standard tolerances, or where colours have not been verified through our proof service.

7. Ownership and Usage

7.1 We retain ownership of all files created during setup. Customers do not have automatic rights to print files or editable designs created by Sixprint.

7.2 We will never publicly share your artwork, brand, or products without your permission. We may request permission to showcase samples in our portfolio or marketing.

7.3 At checkout or in the future, we may introduce an opt-in process for customers to give consent for sample use. We believe explicit approval is best practice.

7.4 We do not guarantee digital file storage and cannot be held liable for loss or corruption of digital data. Backup copies are maintained as a courtesy but are not a formal archive service.

8. Liability and Legal

8.1 We accept no responsibility for loss, injury, or damage caused by the misuse of our products. This includes inappropriate use (e.g. licking envelope glue rather than using a wet finger).

8.2 We are not liable for missed deadlines where insufficient time was allowed by the customer, or where delays occurred after dispatch (e.g. due to courier service issues).

8.3 Events outside of our control (e.g. fire, pandemic, courier strikes) are not grounds for liability.

8.4 We only deal directly with the person or business named on the invoice.

8.5 Nothing in these terms limits your statutory rights. These terms are governed by UK law.

8.6 We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, supply chain disruptions, or government regulations.

9. Privacy Policy and Cookies

9.1 GDPR and Data Handling

We collect, process, and store your personal data under four legal bases:

Contractual Obligations: To fulfil your order, we store personal and design data. Payment details are handled by PCI DSS compliant providers.
Consent: With your permission, we store data for newsletters and sample requests.
Legal Compliance: We retain data when required by law (e.g. tax records).
Legitimate Interest: We use non-sensitive data (e.g. IP addresses, cookies) to improve services and protect against fraud.

Your data may be shared only with necessary third parties (couriers, accounting, etc.). We never sell your data. You may request data removal at any time.

9.2 Cookie Use

We use cookies to:

Track site usage and user behaviour
Improve user experience and website functionality
Deliver personalised content and ads

Cookies do not personally identify you unless linked to voluntarily submitted data. You may block or delete cookies via your browser settings.

Third parties (e.g. Google Analytics) may set cookies. Please review their privacy policies.

Fine Art and Photographic Print Specialists

Sixprint Terms and Conditions