Terms and Conditions
By purchasing a product or service, you agree to be bound by the terms and conditions set by Sixprint.
1.1 Supplied Artwork as Digital Files.
For the purposes of the following statement, the term "file" refers to any artwork digital file, supplied.
Sixprint cannot warranty the final outcome of a print if the artwork you supply is of inferior quality or not suitable for a print size required by you. Customers must supply their images at 300dpi resolution for good quality or 150dpi resolution at their wanted printed size for reasonable printed quality. We will do our best to give you a quality finish but we cannot be held responsible for the end product if your supplied file is poor. Sixprint will print works exactly as supplied by you unless otherwise requested.
1.2 Copyright
Orders are accepted by Sixprint (hereinafter referred to as 'the Company') on the basis that the Customer accepts these terms of business. These Terms and Conditions of Business constitute the entirety of the contract between the Company and the Customer. No variation of or addition to the same shall be accepted unless agreed in writing and signed by a Director of the Company.
(i) By placing an order the Customer warrants to the Company that either the Customer owns the relevant copyright or has the copyright owners authority to commission the Company to fulfil the order placed by the Customer with the Company. The Company reserves the right at any time to confirm any such authority direct with the copyright owner. The Customer hereby agrees to indemnify the Company against all costs claims and demands howsoever or whatsoever arising in respect of verification of copyright authority or any alleged breach of copyright by the Company.
(ii) The copyright in any artwork or design created by the Company or its employees or agents is retained by the Company unless the Company has by written authority of a Director agreed to the contrary.
1.3 Limitation of liability
Neither Sixprint, its Proprietors nor our Content providers will be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, whether in contract, negligence or other tortious action, arising from or in connection with the use of our service guide or web site. Images sent to Sixprint are solely and without exception the responsibility of the person sending pictures to the business to ensure that they have the permission of the copyright owner to use the image. By sending your picture to Sixprint you warrant that :
i) it is your own original work or that you have the written permission of the copyright owner and that you have the right to make it available to Sixprint for all the purposes specified above;
ii) it does not infringe any law; and
iii) you indemnify Sixprint against all legal fees, damages and other expenses that may be incurred Sixprint as a result of your breach of the above warranty; and
iv) you waive any moral rights in your contribution for the purposes of its submission to and publication on the site and the purposes specified above.
1.4 Customer Responsibilities
Customers are responsible for filling out the required information completely and accurately. Extra care should be taken and very specific instructions listed when giving special instructions. Sixprint is not responsible for incorrect orders due to incorrect customer instructions.
1.5 Right to Refuse
Sixprint reserve the right to refuse work, which is deemed of very low quality or in contradiction with our business morals and principles. This may include but is not limited to: poor artwork, immoral or illegal materials.
1.6 Inappropriate Content
By placing an order with Sixprint, the customer agrees to the following conditions: that the content selected for inclusion in a print does not include any of the following:
(i) child pornography or anything that is indecent, obscene, lewd, lascivious, filthy, or vile;
(ii) a threat to kidnap or injure a person, a threat to injure the property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law, or a threat of blackmail;
(iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law;
(iv) any defamatory remarks directed at any other person, company, undertaking or organisation;
(v) any content that infringes the intellectual property rights or other proprietary rights of any third party; or
(vi) any content that otherwise violates the law applicable to such End User or applicable to such End User's intended recipient.
1.7 Refusal of Transaction
We reserve the right to withdraw any products from this website/ service guide at any time. We may refuse to process any transaction for any reason or refuse service to you at our sole discretion.
1.8 Availability
Sixprint have most advertised materials in stock at all times. We reserve the right to substitute materials for an equal or better one if the need arises.
1.9 Prices
Sixprint prices are competitive; however we reserve the right to alter these without notice.
2.0 Payment Terms
Prepayment for the print work is to be made either by Bank transfer or Debit / Credit card, for example, but not exclusive to VISA, MasterCard Access, Switch or Delta is required with the order. Invoices are supplied ONLY for customers who have an account with Sixprint. For Card setup service, money is to be paid on delivery of final digital proofs. Alterations required to previously approved proofs will be chargable. Rights of use remain with Sixprint until account is cleared.
2.1 Payments
All orders of products need to be paid for before the order is processed.
All prices are displayed inclusive of VAT (where applicable) and are correct at the time of entering the information onto our database. The total cost of your order is the price of products ordered plus delivery charges as stated upon the website and service guide.
2.2 The work
Sixprint carry out in-house work as we do not subcontract our work.
Printed proofs are required by the customer to ensure that they're happy with the printed result before placing a main order. Customers who do not request printed proofs will not be eligable for a reprint or refund if the customer is unhappy with the final product.
Orders will be printed after payment has been made. By making payment upon the order the customer accepts our terms and conditions, approval all work. Amendments to the order requested by the customer after payment is made may not be accomidated.
2.3 Cancellations
A request may be cancelled after work has been commenced provided all costs incurred up to the time of cancellation are paid.
2.4 The Completed Work
Sixprint will do their best to give you a product as close to your request as possible. Our discretion is final. Any complaint regarding a print must be logged with Sixprint within 24 hours of receiving the delivery and it is at the discretion of Sixprint to name compensatory terms where Sixprint feels that it is applicable. Sixprint are not liable for any deviation in quality or consistency of printed images and media.
2.5 Delivery
We will do our best to deliver your products in the quickest possible time without sacrificing quality. Sixprint do not have any control over Royal Mail or courier companies. Some deliveries may be delayed due to your location, accidents, weather or local disruptions. In these instances, Sixprint will not be liable for any consequential loss. Please ensure that you check your delivery before signing for it. Sixprint will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in perfect condition.
2.6 Loss or Damage
Sixprint shall not be responsible for any loss or damage to your product during transport beyond the value of the invoice and what you have paid us.
2.7 Guarantee
This guarantee entitles you to a replacement product should it display a fault which is outside of our tolerences from the printed proof.
Please note that the Sixprint guarantee does not cover loss, accidental damage, wear and tear or the work being subjected to anything unusual. All works must be kept in a dry cool ventilated place away from direct sunlight, extreme temperatures and extreme environments.
Although manufacturers of canvas, fine are media and inks used by Sixprint claim up to 80 years colour quality (without fading), Sixprint cannot guarantee this claim. The final say with regards to the validity of your guarantee lies completely with Sixprint.
2.8 Privacy Policy
Our Privacy Statement exists to ensure your security and confidence in our integrity and business practices.
We use your e-mail address only to identify, track orders.
We use your delivery details only for the purpose of gathering aggregate, anonymous demographic information.
The law on data protection sets out many different reasons for which a company may legally collect and process and store your personal data, including:
a. Order fulfilment - Contractual obligations
To fulfil our contractual obligations to you, we collect and store your personal data provided by you including order information and designs. We do not store Debit / Credit card details, these are stored on 3rd party Level 1 PCI DSS compliant service provider.
Data duration – We hold your data for repeat orders, this allows us to keep continuity (such as colour) on reordering historical orders (we are currently reviewing how long this information should be stored). (Please also see Section c. Legal Compliance.)
Who – We only share relevant data to 3rd parties to facilitate the fulfilment of you order (e.g. courier, accounting software & credit card processing)
b. With your consent
In specific situations, we collect and process, with your consent, personal data (e.g. name and address). (e.g. Newsletters / Sample requests.)
Data duration – We will keep this data while we have your consent. We are currently reviewing the storage of data outside this remit.
Who – We do not share this data. We may use a 3rd party mailing system which may require us to store your data to facilitate a mailing.
c. Legal compliance
We will collect and store data if the law requires us to or to defend against litigation (e.g. Tax records, copyright infringement litigation).
Data duration - We will store this data for the minimum amount of time to comply with these requirements.
Who – Anyone who requires the relevant data to comply with this requirement. (e.g. Law enforcement, HMRC, our Accountant or the Courts)
d. Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. This includes storing your IP address and device used for placing your order, we use this for fraud protection and to improve the functionality of our website. This also includes the use of cookies (please see our T&Cs section 2.9. Cookies).
Data duration – Data is held for as long as it is legitimately required. Anonymous data will be held indefinitely.
Who – We do not share your personal data (other than previously stated in section 1,2 &3). We share anonymous data with media partners to help improve our marketing and/or website performance.
2.9 Cookies
Please read this carefully before using this site
Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
ABOUT COOKIES
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
HOW WE USE COOKIES
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes:
• to recognise your computer when you visit our website;
• to track you as you navigate our website;
• to improve the website’s usability;
• to analyse the use of our website;
• in the administration of this website;
• to prevent fraud and improve the security of the website;
• to personalise our website for you, including targeting advertisements which may be of particular interest to you.
THIRD PARTY COOKIES
When you use our website, you may also be sent third party cookies. Our advertisers/service providers may send you cookies. They may use the information they obtain from your use of their cookies:
• to track your browser across multiple websites;
• to build a profile of your web surfing;
• to target advertisements which may be of particular interest to you.
In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.
BLOCKING COOKIES & DELETING COOKIES
Most browsers allow you to refuse to accept cookies. For example:
• in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
• in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
Blocking all cookies will, however, have a negative impact upon the usability of many websites. Deleting cookies You can also delete cookies already stored on your computer:
• in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
• in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu. Doing this may have a negative impact on the usability of many websites.
• in Google Chrome, you can delete cookies by clicking “customise and control google chrome” which is depicted as a line of three vertical dots near the top right of the screen. Then click “History”(hot key for this is Ctrl H), “Clear Browsing data”, “Advanced” and then check Cookies and other site data” then click “CLEAR DATA”.
To block cookies within google chrome please use the following steps.
- Click the Chrome menu on the browser toolbar.
- Select Settings.
- Click Show advanced settings.
- In the "Privacy" section, click the Content settings button.
- In the "Cookies" section, you can change to your preferred setting
If you have any questions or would like to contact us regarding any of our terms above please do not hesitate to get in touch.
